FAQs ~ Frequently Asked Questions
Frequently Asked Questions
Q: Can I give you feedback on my order or my experience with ClassyLeatherBackpacks.com?
A: Certainly! We relish feedback, and would love to hear from you. If you have had a wonderful experience with your product, please share your story (and pictures!) with us.
Also, if you have suggestions for how we can make your visit to our site more comfortable and enjoyable, let us know. All constructive feedback is taken to heart and given seriously consideration.
back to top
Q: How safe is ClassyLeatherBackpacks.com?
A: ClassyLeatherBackpacks.com uses professional grade security technology to provide maximum comprehensive protection against hackers, viruses, worms, spyware and other dangerous internet threats. Also, appropriate physical, electronic, and managerial procedures have been implemented to secure all information collected on-line. Your information is completely secure with us.
back to top
Q: What payment methods do you accept?
A: We currently accept Visa, Mastercard, Discover Card, and American Express through our secure merchant service gateway.
back to top
Q: Do you charge state sales tax on orders?
A: All orders shipped to California are subject to a state tax of 7.75%. All orders shipped to states other than California are exempt from state sales tax.
back to top
Q: Is it safe for me to use my credit card when I order?
A: Yes, it is completely safe. We have a highly secure merchant account system that automatically checks your credit card number and deposits your payment into our account without anyone seeing your credit card information. Furthermore, we do not save any credit card payment information.
back to top
Q: Are there any other ways to place an order than through the website?
A: If you are experiencing any difficulties whatsoever with placing an order through our website, contact us directly at (916) 716-8639 and we will take your order over the phone.
back to top
Q: Is my personal information kept private?
A: We keep all personal information absolutely private. We do not share any of your personal information with any other organization or business. Please click here to see our privacy policy.
back to top
Q: Are all your products currently available?
A: All of our items are typically kept in stock. During high volume times of the year, however, it is possible that in-stock items will sell out very quickly. We strive to update our website to reflect the lack of availability as promptly as possible.
back to top
Q: How will my product be shipped?
A: Most orders will be shipped via UPS ground, however we may also use the services of FedEx, the United States Postal Service (USPS), or other package delivery service. Express shipping is available upon request.
back to top
Q: How long will it take to receive my order?
A: If at all possible, we will contact the manufacturer on the same day you place your order, and will request to have it shipped within one to two days. Most orders are shipped via UPS ground, which is a 7-10 business day delivery service.
Since UPS does not ship to post office boxes, using a post office box as your ship to address may slow delivery time. For minimal delivery time, always use a physical address as your ship to address.
back to top
Q: Do you offer rush service?
A: We always strive to accommodate the needs of our customers. If you need express delivery, please contact us and we will do our best to rush your order.
back to top
Q: Do you take international orders?
A: We currently deliver only within the United States. If you would like to be notified of when we are able to ship internationally, please subscribe to our periodic newsletter. Your information is kept confidential, and we will send you notices of new products, specials, coupons, and tid bits of information only periodically (about once every two months or so). There is no obligation, and it is totally free!
back to top
Q: What if I need to cancel my order?
A: Since we ship on the same day as your order, or within one to two business days of your order, if you need to cancel, you must act quickly! Contact us via email, by using the secure contact form below, or by phoning us right away. If your order has not shipped, we’ll do our best to cancel it before it does.
back to top
Q: What is your return policy?
A: We want you to be completely satisfied with your order. We offer a 30-day guarantee on most of our products as follows:
Item does not meet your expectation
On most items, if the item you ordered does not meet your expectation, you can return it to us, unused and in its original new condition, within 30 days for your money back, less shipping costs. Items manufactured by Sauter Leather cannot be returned unless they have a manufacturing defect, in which case the items will need to be returned immediately for a refund.
To returning your item, contact us, via email or by using the secure form below, within 10 days of receiving your order to obtain a return authorization code from us. We will send you that code and instructions how to return your order. You will need to include this code with your item when you return it to us. We cannot accept your return without an authorization code, so please be sure to take this step first.
Item was damaged in shipping
If your item was damaged in shipping, return it to us within 30 days and we will send a replacement to you. For Sauter Leather items damaged in shipping, please contact us immediately.
Before returning your item, contact us, via email or by using the secure form below, within 10 days of receiving your order to obtain a return authorization code from us. We will send you that code and instructions how to return your order. We will only be able to replace your damaged item if it is returned with an authorization code, so please be sure to take this step first.
back to top
Please feel free to use the form below to contact us with any questions you may have.
